Digital Experience Specialist (EnlivenHealth)

Location: Remote, United States; home-based office with travel up to 25%.

Base compensation: $48,090–$80,000 per year, plus a $20,000 variable bonus.

Company

hirify.global provides healthcare technology and services, with this role supporting the EnlivenHealth customer experience organization.

What you will do

• Develop and execute digital engagement transformation initiatives for independent pharmacies and GPOs/PSAOs.
• Evaluate customer utilization, journeys, interactions, feedback, data, and analytics to identify and implement experience improvements.
• Create ecommerce and other digital sales strategies that deliver personalized experiences at scale.
• Analyze customer behavior, purchase trends, economic impacts, and customer and digital experience lifecycles.
• Coordinate messaging, goals, and experience across digital marketing, customer success, sales, and other stakeholders.
• Manage customer relationships while driving utilization, satisfaction, loyalty, and growth.

Requirements

• BA or BS in communications, public relations, journalism, business, marketing, or a related field.
• At least 1 year of experience working in customer engagement.
• Track record of performance.
• Relationship management skills and the ability to communicate with customers, clients, and internal stakeholders.
• Performance analysis skills for interpreting analytics and data.
• Basic computer skills and proficiency with Microsoft Office, Google Docs, and spreadsheets.
• Experience implementing and tracking KPIs with a metrics-driven approach.

Nice to have

• Prior experience in a marketing or customer management function.
• Experience in independent pharmacy operations.

Culture & Benefits

• Work from a home-based office with travel of up to 25%.
• Medical, dental, and vision plans for eligible US employees and dependents.
• Wellness and employee assistance programs, life insurance, and disability coverage.
• Retirement plans with matching and paid time off.
• Drug screening is required.