Credit Controller (Ecommerce)

Location: Krakow, Poland

Company

hirify.global provides an AI-native infrastructure platform for agentic commerce, connecting backend operations with storefront experiences across cross-border commerce, tax, returns, demand planning, and intelligent workflows.

What you will do

• Manage accounts receivable and cash collection, including Direct Debit templates, outstanding invoices, customer credit accounts, and payment terms.
• Follow up with customers by phone, email, and CRM tools while maintaining positive client relationships.
• Work with Sales, Onboarding, Customer Success, and Finance to resolve billing issues and disputes.
• Prepare debtor reports, assess customer creditworthiness, and provide cash flow forecasts to management.
• Maintain and improve credit control policies and frameworks, including bad debt recognition.
• Support the implementation of ERP, internal query management, and Accounts Receivable portal tools, as well as month-end close and receivables audit activities.

Requirements

• At least 2 years of relevant experience in Accounts Receivable management.
• Experience with international clients and multi-currency accounts is preferred within the relevant background.
• Comfort using accounting software such as NetSuite or similar, as well as CRM tools.
• Strong communication and negotiation skills with customers and internal stakeholders, with a customer-centric mindset.
• Strong numeracy, analytical skills, and attention to detail.
• Ability to take initiative and work with minimal supervision in a rapidly changing environment.
• Problem-solving, hands-on, and common-sense approach; willingness to engage with multiple stakeholders and challenge responses.
• Flexibility and adaptability when working with change and new systems.

Nice to have

• Experience in a tech-driven company.
• Interest in ecommerce and working in a start-up environment.

Culture & Benefits

• Flexible working with autonomy over how and where work is performed.
• Competitive base salary reviewed regularly according to experience and impact.
• Stock options, generous paid time off, public holidays, and a birthday day off.
• Private healthcare, pension contributions, wellness benefits, mental health support, and enhanced maternity and paternity leave.
• Ability to work abroad for up to four weeks per year.
• Quarterly team offsite budget, Thursday happy hours, and Breakfast Mondays.