Client Service Supervisor - Custody, Alternatives

Location: Kraków, Poland; hybrid model with 3 days per week in the office, or 2 days for a parent of a child up to 4 years old

Company

hirify.global is a global financial services firm providing investor services, capital markets expertise, technology solutions, and client management support.

What you will do

• Resolve and oversee client inquiries related to account management and account life-cycle activity.
• Manage daily custody operations, ensuring accuracy, timeliness, and completeness of client-related tasks.
• Act as the primary escalation point for clients, account managers, and the Client Service Group, proactively managing resolutions and providing regular updates.
• Identify potential issues related to account management and payment settlements, escalating complex matters to the Team Leader or Manager.
• Prepare client and internal KPIs and maintain clear communication about timetables and workflows.
• Support special projects that improve team efficiency, quality, and accuracy.

Requirements

• BS/BA degree or equivalent professional experience.
• At least 4 years of experience in finance, custody, or a similar field.
• English proficiency at B2+/C1 level.
• Experience coordinating work, writing procedures, and training others.
• Strong analytical skills, client focus, risk awareness, and data protection knowledge.
• Ability to manage multiple projects in a dynamic environment with strict deadlines; comprehensive Excel knowledge.

Culture & Benefits

• Private medical care and life insurance.
• Employee Assistance Program with confidential counselling for employees and their families.
• Professional training and qualification support.
• Wellbeing Program and Online Social Fund benefit platform.
• One Culture Celebration Day and one Community Service Day in addition to standard paid vacation.
• Onboarding, social, sports, and integration events.