Product Manager, Operations (Fintech)

Location: Hybrid position based in the Phoenix office, United States

Company

hirify.global develops operational systems, tools, and workflows supporting its day-to-day operations and customer experience.

What you will do

• Partner with Operations stakeholders across customer support, servicing, and verifications to identify inefficiencies, business needs, and opportunities for process improvement and automation.
• Gather and document business requirements, then translate them into product specifications, user stories, and actionable deliverables for Engineering.
• Support planning, prioritization, and execution of operational product initiatives while aligning business stakeholders and technical teams.
• Improve contact center workflows and customer communication channels, including voice, chat, email, and AI-powered customer support solutions.
• Collaborate on automation and AI initiatives, track progress and dependencies, troubleshoot issues, and support successful delivery.
• Use data and analytics to evaluate product performance, measure business impact, and identify continuous improvement opportunities.

Requirements

• 2–4 years of Product Management experience, ideally in Financial Services, Fintech, or operational environments.
• Experience with Contact Center, Customer Support, or Servicing operations.
• Ability to gather requirements, write product specifications, and collaborate with Engineering teams on technical solutions.
• Working knowledge of SQL and data analysis, including using insights to drive business decisions.
• Experience with third-party APIs, system integrations, and operational platforms such as Genesys.
• Experience using AI tools such as ChatGPT, Claude, or Gemini to improve productivity, analysis, or workflows.
• Strong analytical, problem-solving, communication, and stakeholder management skills.

Nice to have

• Familiarity with Enterprise Data Warehouses, Sumo Logic, SendGrid, or Heap.
• Exposure to conversational AI platforms such as Sierra.

Culture & Benefits

• Hybrid work based in the Phoenix office.
• Competitive salary and stock option plan.
• Medical, dental, and vision insurance coverage is paid.
• Flexible PTO, paid parental leave, and health and wellness initiatives.
• Opportunities for professional growth and development.