Sr. Director for Operations (Financial Services)

Location: Onsite in City of Taguig, Metro Manila, Philippines

Company

hirify.global provides financial services focused on helping customers achieve financial freedom.

What you will do

• Lead an assigned Processing Operations sub-function, such as Participant Maintenance, Benefits, Cash Operations, Periodic Payments, Document Management, Loan Administration, Check Processing, or Corrections.
• Oversee daily operations, monitor performance, resolve operational issues, and implement corrective actions for quality, productivity, efficiency, and service delivery.
• Lead subordinate leaders, set performance expectations, manage staffing and resources, and maintain operational accountability.
• Ensure compliance with SEC, FINRA, IRS, DOL, departmental, and corporate regulations, policies, and procedures.
• Oversee operational projects, system changes, workflow processes, deadlines, service commitments, and turnaround times.
• Resolve escalated client complaints and exceptions, support client presentations and service negotiations, and communicate with clients, participants, senior management, agents, and brokers.

Requirements

• Bachelor's degree in Business, Finance, or a related discipline, or four additional years of directly related experience in lieu of a degree.
• Minimum of four years of management experience.
• FINRA Fingerprinting is required.
• Strong supervisory and people leadership skills, including directing operational teams and holding leaders accountable for performance.
• Strong organizational, written and verbal communication, analytical, and problem-solving skills.
• Proficiency with Microsoft Office applications.
• Ability to evaluate complex operational issues, apply sound judgment, and make decisions within established policies and delegated authority.
• Ability to interpret and apply regulatory requirements, operational policies, and procedures.
• Ability to manage competing priorities, processing deadlines, operational projects, and escalated client matters.
• Ability to perform applicable FINRA-registered functions when appropriately licensed and assigned.

Nice to have

• Experience managing retirement services, financial services, or transaction processing operations.
• Experience leading multiple processing teams through supervisors or subordinate managers.
• Knowledge of participant account maintenance, benefit processing, cash transactions, periodic payments, loan administration, check processing, or operational corrections.
• Experience managing complex client escalations, operational exceptions, and regulatory compliance matters.
• Experience leading process improvements, operational system changes, or workflow standardization initiatives.
• Experience supporting client presentations, service negotiations, or high-risk client relationships.

Culture & Benefits

• Flexible work environment and fluid career paths.
• Internal mobility is encouraged and supported.
• Focus on purpose, well-being, work-life balance, inclusion, and community volunteering.
• Equal opportunity employment with consideration for individuals regardless of protected personal characteristics.