Enterprise Applications Associate (Ivanti)

Location: Hybrid, Southampton, United Kingdom. Ability to work abroad for up to 3 weeks per annum.

Company

Provides technology-enabled services and client operations through a growing, regulated organisation.

What you will do

• Administer and support the Ivanti Service Manager ITSM platform, managing incidents, service requests and enquiries through resolution or escalation.
• Configure and maintain Ivanti business objects, forms, workflows, request offerings, business rules, notifications, roles, permissions and reference data.
• Monitor platform availability, integrations, scheduled jobs, queues and performance, escalating exceptions to internal teams or suppliers.
• Support the wider Enterprise Applications portfolio through issue triage, routine administration, application data and access maintenance, and escalation of complex matters.
• Prepare operational reports, audit extracts, dashboards and management information, and maintain knowledge articles, procedures, configuration records and release notes.
• Support requirements gathering, configuration proposals, functional and regression testing, user acceptance testing, stakeholder communications, demonstrations and training.

Requirements

• Up to 3 years of relevant professional experience in application support, service management, systems administration or a similar technology environment, gained through employment, an apprenticeship, placement or equivalent hands-on learning.
• Working knowledge of Ivanti Service Manager, including its core modules, navigation and typical service management processes.
• Understanding of ITSM concepts and ITIL-aligned incident, request, problem, change and knowledge management practices.
• Strong analytical and troubleshooting skills, with the ability to investigate issues methodically, assess evidence and identify practical solutions.
• Ability to organise and prioritise competing activities, own assigned work and deliver accurately within agreed timescales.
• Clear written and verbal communication skills for engaging users, stakeholders, technical teams and third-party suppliers.
• Good documentation and data skills, including producing support procedures, requirements, test evidence, reports and management information with strong attention to detail.
• Ability to learn new systems and business processes quickly and build effective working relationships with colleagues and clients.

Nice to have

• Experience supporting Workday, Salesforce, SAP Concur or DocuSign.

Culture & Benefits

• Diverse and inclusive workplace focused on respect, development and collaboration.
• Training in relevant technical knowledge and support for professional qualifications.
• Flexible hybrid working and the ability to work abroad for up to 3 weeks per year.
• Discretionary bonus scheme, generous holiday allowance and pension scheme.
• Private medical insurance including eye care, life assurance, worldwide travel insurance, health and wellbeing programmes, and on-site parking.