Sr. Installation Coordinator

Location: 100% remote from the United States; candidates must be authorized to work for any US employer without current or future visa sponsorship. Schedule after training: Monday–Friday, 10:30am–7:00pm Pacific Standard Time.

Salary: $22.00–$24.00 per hour

Company

hirify.global provides FCC-certified telephone captioning services and technology that help seniors and people with hearing loss communicate more independently.

What you will do

• Schedule, assign, monitor, and approve contract work orders while meeting service-level, quality, and cost requirements.
• Triage at-risk work orders, escalated field cases, complaints, hotline calls, and internal inquiries.
• Review counter-offers, invoice-readiness approvals, second-device approvals, asset returns, and additional order requests.
• Coordinate with Inside Sales, trainers, vendors, and field operations to align capacity with demand.
• Serve as an operational subject matter expert for tier 1 Installation Coordinators and support coaching activities.
• Execute advanced closeout processes and NPS triage workflows.

Requirements

• High school diploma or equivalent required; equivalent combinations of education and relevant experience may be considered.
• At least six months of experience as an Installation Coordinator, with proficient performance against productivity KPIs.
• Experience with Salesforce.com or a similar CRM system.
• Strong communication, presentation, problem-solving, organizational, and time-management skills.
• Ability to adapt processes, manage multiple priorities, exercise discretion, maintain confidentiality, and work flexible hours when needed.
• Proficiency in Microsoft Office Suite and virtual communication tools such as Microsoft Teams or Slack.

Nice to have

• Scheduling experience.
• Continuing education.

Culture & Benefits

• Fully remote work environment from home.
• Flexible, collaborative culture focused on integrity, accountability, service, quality, and continuous improvement.
• Comprehensive benefits program available to eligible employees.
• Reasonable workplace accommodations are available in accordance with applicable disability laws.

Hiring process

• Applications are reviewed personally by the talent acquisition team.
• Applicants who may be a fit will be contacted regarding next steps.