Commercial Account Onboarding Associate (Fintech)

Location: Singapore

Company

hirify.global operates in the digital assets and payments ecosystem.

What you will do

• Manage client onboarding from initial engagement through account activation as the primary point of contact.
• Coordinate with Sales, Compliance, Legal, and Account Operations to gather documentation, communicate requirements, and resolve issues.
• Facilitate onboarding in line with internal policies and regulatory requirements.
• Identify workflow improvements that reduce turnaround times and enhance the client experience.
• Track onboarding metrics, maintain accurate records, and ensure adherence to service-level agreements.
• Gather client feedback and recommend improvements to onboarding processes, systems, and products.

Requirements

• 1–2 years of experience in banking, financial services, fintech, payments, Web3, corporate client onboarding, KYB, or account operations.
• Strong client service, interpersonal, stakeholder management, and issue-resolution skills.
• Excellent organizational skills, with the ability to manage multiple onboarding cases accurately and in compliance with requirements.
• Proactive, data-driven approach to problem-solving, performance monitoring, and operational efficiency.
• Excellent written and verbal communication skills in English.
• Familiarity with CRM platforms and onboarding tools.

Nice to have

• Proficiency in Bahasa Indonesia or Mandarin.
• Experience with HubSpot.

Culture & Benefits

• Work in a fast-paced and evolving digital assets and payments environment.
• Collaborate across Sales, Compliance, Legal, and Account Operations.
• Contribute to improvements in onboarding processes, systems, and products.