Senior Customer Success Associate/Customer Success Manager (Luxury Customer Experience)

Location: Singapore, Singapore; hybrid workplace with office-based work in Singapore

Company

hirify.global is a global customer experience company helping more than 200 luxury brands improve retail performance, customer experience, and operational execution through research, technology, and human expertise.

What you will do

• Partner with luxury and premium brands to transform customer experience and drive business impact.
• Maintain and grow a client portfolio by providing high-touch service and added value.
• Own projects from briefing through delivery with significant autonomy and close team collaboration.
• Coordinate with regional and global teams to design methodologies, develop solutions, and provide expert client advice.
• Manage accounts, stakeholders, internal departments, budgets, and deliverable quality.
• Deliver engaging presentations to executive and board-level stakeholders.

Requirements

• More than 3 years of relevant experience, preferably in retail or a client-facing B2B role.
• Bachelor’s or master’s degree in administration, business, management, or a related field.
• Fluent written and spoken English required.
• Experience in customer service excellence, premium airlines, luxury hospitality, luxury retail, marketing, PR, branding, or related client service environments.
• Strong communication, presentation, proposal-writing, analytical, consulting, leadership, organization, and time-management skills.
• Ability to build client rapport, lead meetings and projects, challenge briefs, manage resources, and collaborate effectively.

Nice to have

• Fluency in Mandarin.
• Experience in luxury retail, hospitality, premium airlines, or other high-end client service environments.

Culture & Benefits

• Fast-paced, collaborative environment with regional and global teams.
• Autonomous ownership of client projects and accounts.
• Focus on passion, integrity, and a proactive approach to delivering impact.

Hiring process

• Submit an updated resume with contact details.
• Selected candidates will be contacted to discuss their background, the role, and potential next steps.