Senior Customer Success Manager, Enterprise - France (French Speaking)

Location: France; applicants are welcome from all regions of France. Flexible office, home, or hybrid work arrangements are available.

Company

hirify.global develops collaboration and work-management software that helps teams and organizations achieve better business outcomes.

What you will do

• Build trusted advisor relationships with enterprise customers, including C-suite stakeholders, executives, administrators, and global teams.
• Develop Customer Success Plans, define measurable outcomes, and lead regular check-ins, Quarterly Business Reviews, and strategic planning sessions.
• Own post-sales customer activity, driving early and sustained adoption, solution expansion, retention, and long-term growth.
• Advise customers on hirify.global products and solutions based on their business needs and customer journey.
• Identify customer risks early, reduce churn, and coordinate with Account, Product, Sales, Support, and Marketing teams.
• Represent the Voice of the Customer and share enterprise customer feedback internally.

Requirements

• Fluency in French, spoken and written, is required.
• 7+ years of experience in Customer Success or Account Management, including management of enterprise customers across complex SaaS product portfolios.
• Experience acting as a trusted advisor to senior customer stakeholders and steering discussions toward clear business outcomes.
• Ability to build and manage Success Plans with defined success metrics and business-strategy alignment.
• Ability to prioritize a book of business while balancing retention, expansion, and customer health across multiple accounts.
• Hands-on experience with Gainsight or a similar customer-success platform, Salesforce, and BI tools such as Tableau.

Nice to have

• Experience redesigning workflows around AI and identifying opportunities to improve customer and personal effectiveness through AI.

Culture & Benefits

• Flexible work from an office, home, or a combination of both.
• Virtual interviews and onboarding within a distributed-first work model.
• Health and wellbeing resources.
• Paid volunteer days and additional employee benefits.
• Support and accommodations are available throughout the recruitment process.