Exception Handler (Logistics)

Location: Milan, Lombardy, Italy

Company

JINGDONG Logistics, part of hirify.global, provides technology-driven supply chain and logistics solutions across warehousing, transportation, delivery, cold chain, and cross-border operations.

What you will do

• Monitor real-time dashboards and reports to identify exceptions in order fulfillment, shipping, and delivery.
• Investigate root causes including data discrepancies, system errors, logistics delays, and customer issues.
• Collaborate with logistics, warehouse operations, customer service, and IT teams to implement solutions.
• Develop immediate recovery plans for critical exceptions and minimize disruption to service level agreements.
• Document exception details, resolutions, and impact for future reference and process improvement.
• Analyze recurring patterns, contribute to preventative measures and system enhancements, and communicate status to internal stakeholders and external partners when needed.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 1–3 years of experience in operations support, logistics, or supply chain, preferably focused on exception handling.
• Strong analytical and problem-solving skills, with the ability to assess situations quickly and make sound decisions under pressure.
• Excellent written and verbal communication skills, including the ability to explain complex issues clearly.
• Proficiency with enterprise resource planning systems and logistics management software.
• Advanced Microsoft Excel knowledge for data analysis and reporting.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• High attention to detail and accuracy.
• Flexibility to work varying shifts, including evenings, weekends, or holidays, according to operational needs.

Culture & Benefits

• Work in a technology-driven global supply chain and logistics environment.
• Collaborative culture emphasizing ownership and high-quality results.
• Opportunity to work with smart warehousing, autonomous delivery, and data intelligence technologies.
• Competitive salary and supportive workplace environment.
• Inclusive equal opportunity workplace.