Senior Manager, Agentic AI & Integrations (AI)

Location: Amsterdam, Netherlands. Balanced office-based working with flexibility to work from home based on team needs and individual circumstances; work from abroad is available for up to 30 days per year.

Salary: EUR 85,500–119,700 annual base salary.

Company

hirify.global develops home-living products, including air fryers and coffee products, and operates a global team of more than 6,000 people.

What you will do

• Lead the setup, orchestration, governance, roadmap, and scaling of enterprise agentic AI platforms, including Microsoft Copilot Studio, Databricks, and SAP Joule Studio.
• Own the vision, roadmap, backlog, lifecycle, architecture guardrails, funding priorities, and value measures for ServiceNow, Service Desk, SIAM, and Major Incident Management.
• Orchestrate governed integrations across Microsoft 365, ServiceNow, SAP, Power BI, Databricks, and other enterprise platforms.
• Own outcomes for CMDB, service portfolio, asset and licence data, knowledge, and operational intelligence while coordinating execution with TCS and internal delivery teams.
• Drive automation and AI adoption through intelligent self-service, knowledge retrieval, ticket triage, workflow orchestration, predictive insights, and auto-remediation.
• Define secure patterns for identity, authorization, privacy, logging, monitoring, testing, human oversight, error handling, and service transition.

Requirements

• 6–8 years of relevant experience in product ownership, service management, technology, data, integration, automation, or AI roles.
• Demonstrated ownership of an enterprise platform or service roadmap, including demand prioritization, lifecycle decisions, stakeholder alignment, supplier governance, and value realization.
• Strong understanding of ServiceNow platform capabilities and ITSM/SIAM practices.
• Practical understanding of agentic AI, workflow orchestration, API-led integration, data governance, observability, security, and human-in-the-loop controls.
• Strong analytical and data mindset with hands-on scripting capability.
• Ability to work across cloud, security, data, and enterprise architecture teams.
• Clear communication and pragmatic change leadership, including the ability to turn complex technology and service-management topics into decisions, roadmaps, and adoptable ways of working.

Culture & Benefits

• Performance-based annual incentive program and a pension scheme with higher-than-average company contributions.
• Work-from-home, commuting, and phone allowances.
• Up to 30 days of work from abroad per year.
• Defined care days, enhanced maternity and paternity leave, and an option to purchase additional annual leave.
• Bicycle plan, health insurance discount, gym membership discount, and product discounts.
• Inclusive international culture, learning and career development opportunities, and an Amsterdam office designed for collaboration.