Customer Support Specialist (Mobile Apps)

Location: EU or Ukraine; remote, hybrid, or office-based work from the Kyiv office. Full-time day shifts.

Company

hirify.global is a Ukrainian venture builder launching and scaling startups in AdTech and B2C subscription mobile apps, with a portfolio of more than 15 projects.

What you will do

• Provide written customer support through email and chat using Intercom.
• Handle subscription cancellations, refunds, payment issues, and technical troubleshooting.
• Manage payment processing workflows by looking up users and transactions, verifying eligibility, and processing refunds.
• Monitor technical issues and bugs, escalating them through internal communication channels.
• Monitor and respond to user reviews on the App Store, Google Play, and trust platforms.
• Build support reporting, knowledge base templates, and response workflows from scratch.

Requirements

• At least 1.5 years of Customer Support experience.
• At least 1.5 years of experience working with mobile apps.
• Experience with billing and payment operations, including refunds, subscriptions, and cancellations.
• Hands-on experience with Intercom or Zendesk.
• Ability to stay focused and efficient while managing high-volume incoming requests.
• Adaptability, quick learning, and a strong problem-solving mindset.
• B2+ English.
• Strong communication skills, accountability, and independence in the work process.
• Desire and ambition to evolve into a Support Lead and own the direction.

Culture & Benefits

• Choice of fully remote, hybrid, or office-based work.
• Opportunity to work with experienced professionals in a fast-paced entrepreneurial environment.
• Career development through courses, conferences, and a digital library.
• Medical insurance, paid vacation and sick leave, and access to a corporate psychologist.
• Off-site parties, team-building activities, sports events, and corporate gifts.