Support Engineer - Finance (SaaS)

Location: Remote within Europe; working hours are 9:00–17:00 U.K. time.

Company

hirify.global provides cloud-based practice information management software for veterinary and therapy professionals, including the Provet veterinary practice management platform.

What you will do

• Serve as the main support contact for customers and provide efficient, high-quality assistance against agreed service levels.
• Build customer relationships and manage escalations and complex cases through resolution.
• Support invoicing, payments, VAT and tax settings, financial reporting, and accounting integrations in Provet.
• Configure the system to customer needs within the product’s capabilities.
• Develop support best practices and collaborate with Sales, Marketing, Implementation, and Product Development.
• Work toward individual support targets and company, team, and business-unit OKRs.

Requirements

• Background in finance, accounting, or payments through education or work experience.
• Experience supporting customers in a B2B software or SaaS environment.
• Ability to manage multiple customers and priorities simultaneously.
• Fluent spoken and written English required.
• Experience working in an international company and strong collaboration skills.
• Ability to work independently toward customer satisfaction and quantitative support targets.

Nice to have

• Experience with healthcare or veterinary software.
• Additional language skills.
• Experience in a fast-growing global SaaS company.

Culture & Benefits

• Remote-first work environment with offices and collaboration hubs.
• Focus on continuous improvement, diverse teams, autonomy, and collaboration.
• Competitive compensation and benefits.
• Learning and professional growth opportunities.
• Company events and collaboration with colleagues from around the world.