Customer Support Consultant

TL;DR

Customer Support Consultant: Providing technical support for 3D dental scanners and software with an accent on handling international support cases via multiple communication channels. Focus on solving customer problems, maintaining detailed CRM records, and collaborating with cross-functional teams to ensure high service quality.

Location: Must be based in Kyiv, Ukraine (Hybrid)

Company

hirify.global develops innovative 3D scanning and software solutions that enable dental and hearing professionals to improve patient care globally.

What you will do

• Provide efficient technical support for 3D hardware and software via online sessions, phone, and email.
• Collect relevant customer information and document all support cases accurately in the CRM.
• Handle customer inquiries and issues with a professional and empathetic approach.
• Escalate critical feedback and issues to relevant departments for resolution.
• Participate in occasional on-site events or business trips to Western Europe.

Requirements

• Fluent Ukrainian and Upper-intermediate/Advanced English (B2+).
• Proficiency in an additional language (French, German, Italian, Spanish, Dutch, or Polish) is required.
• Strong problem-solving, logical thinking, and multitasking abilities.
• Customer-oriented mindset with excellent verbal and written communication skills.
• Ability to work in a hybrid format from the Kyiv office.

Culture & Benefits

• Comprehensive benefits package including medical insurance, 24 days annual vacation, and paid sick leave.
• Comfortable office environment in UNIT.City with provided breakfast and lunch.
• Opportunity for professional growth and development within a global, multicultural company.
• Supportive environment with a focus on work-life balance and employee well-being.
• Stable employment with a company committed to supporting its Ukrainian staff.