Sales & Operations Professionals (Fintech)

Location: Istanbul / Maslak, Turkey; hybrid working model with work-from-abroad opportunities and a summer working model.

Company

hirify.global's TrendPay team develops and manages secure, fast, and reliable payment solutions for digital commerce users worldwide.

What you will do

• Manage end-to-end merchant and corporate customer onboarding, including KYB documentation, contracts, account setup, and internal approvals.
• Execute corporate gift card operations, including order validation, pricing and payment verification, code generation or allocation, delivery, and fulfillment confirmation.
• Handle post-sales requests from corporate customers, B2B2C partners, and internal sales teams, including order tracking, code delivery, redemption inquiries, and issue resolution.
• Coordinate invoicing, payment collection, account reconciliation, and discrepancy resolution with Finance and other stakeholders.
• Monitor SLAs and operational performance, maintain records, and prepare reports on onboarding, orders, fulfillment, reconciliation, and service performance.
• Drive process improvements, automation, and self-service initiatives while collaborating with Account Management, Finance, Compliance, Product, and Technology.

Requirements

• Bachelor's degree from a reputable university.
• At least 6 years of experience in corporate customer management and sales, preferably in loyalty programs with gift card rewards.
• Written and verbal communication skills, including the ability to persuade, convince, and explain complex concepts simply.
• Self-motivated, results-driven, autonomous, and responsible for achieving targets.
• Proven ability to generate business and a strong network among market channels and key customers.
• Good command of MS Office applications and advanced Excel skills.
• Analytical thinking and good English communication skills.

Culture & Benefits

• Hybrid work with flexibility, including work-from-abroad opportunities and a summer working model.
• Customizable FlexBenefits budget covering meal allowance, health insurance for the employee and family, fuel support, and hirify.global shopping credits.
• Extended health and wellbeing support, including screenings, in-house doctors, psychologist and dietitian support, and HPV vaccination coverage.
• Annual training and conference allowance, access to an LMS, and in-person learning sessions.
• Responsibility from day one, a diverse international team, global mentoring, team rituals, events, and social activities.