Desktop Support / Executive Support, Associate - Enterprise Technology

Location: New York, United States; onsite user support required

Expected annual base salary: $110,000–$170,000

Company

hirify.global is a global alternative asset manager, with hirify.global Technology & Innovations providing technology systems and services across the firm’s businesses.

What you will do

• Provide onsite and remote technical support for computers, peripherals, iPhones, and iPads.
• Troubleshoot, repair, and install hardware, software, operating systems, Windows 10, macOS, iOS, and Office 365.
• Deliver a white-glove technology experience to senior company members.
• Configure workstations weekly for new hires and internal moves.
• Lead assigned projects, coordinate team members, and work with infrastructure and application teams on escalated issues.
• Track problems and enhancements and document support activity in ServiceNow.

Requirements

• Degree in Computer Science or another relevant technical field.
• At least 10 years of technical support experience in the financial sector.
• Experience troubleshooting Zoom, Windows 10, macOS, iOS, and Office 365.
• Knowledge of local area networks, home networks, and VPNs.
• Strong analytical, problem-solving, organizational, interpersonal, and follow-through skills.
• Ability to work independently, meet tight deadlines, and perform effectively under pressure.

Culture & Benefits

• Fast-paced, entrepreneurial technology environment with iterative delivery and opportunities to lead projects.
• Mentoring and professional development focused on building technical excellence.
• Medical, dental, vision, and FSA benefits.
• Paid time off, life insurance, and a 401(k) plan.
• Discretionary bonuses, with possible equity and other incentive compensation for eligible employees.