Product Design Manager (Fintech)

Location: London, United Kingdom

Company

Creating digital experiences that help millions of customers across the UK move forward with confidence.

What you will do

• Lead and develop a team of Product Designers, creating an environment for growth, learning and high performance.
• Shape intuitive, accessible and customer-centred experiences across digital products.
• Partner with Product Managers, Engineers and Business Development teams to translate customer insight and business goals into practical design solutions.
• Oversee the end-to-end design process from discovery, research and ideation through prototyping, validation, delivery and continuous improvement.
• Improve the quality and consistency of design across products, customer journeys and touchpoints.

Requirements

• Strong experience in Product Design, UX and UI Design within digital product environments.
• Experience designing customer acquisition and onboarding journeys that help customers get started.
• Proven ability to lead, coach and develop Product Designers while maintaining high design-craft standards.
• Experience conducting and applying user research, usability testing and customer insight to influence product decisions.
• Confidence explaining design decisions, challenging constructively and influencing direction through insight and evidence.

Nice to have

• Experience optimising onboarding journeys, reducing drop-off and improving conversion through design-led solutions.
• Understanding of customer acquisition funnels and design's role in moving customers from discovery through onboarding and engagement.
• Experience supporting new client pitch work and business development opportunities.
• Experience working in a regulated environment such as financial services.
• Familiarity with Figma, UserZoom and Jira, and accessibility standards including WCAG.

Culture & Benefits

• Work on digital experiences used by millions of customers across the UK.
• Lead a talented team while developing personal leadership capability.
• Collaborate with Product, Engineering, Commercial and Business Development teams.
• Inclusive culture focused on curiosity, learning, continuous improvement and new ideas.
• Equal opportunity workplace with reasonable adjustments available throughout the application and interview process.