Snr. Manager, Customer Onboarding (B2B SaaS)

Location: London, England, United Kingdom

Company

hirify.global provides a digital workforce security platform for organizations, combining attack simulation and training, collaboration security, and AI-powered agent security.

What you will do

• Lead, mentor, and develop the international Onboarding Consultant team across EMEA and APJ.
• Develop and execute scalable customer onboarding and implementation processes for timely, successful customer go-lives.
• Oversee technical solutions and strategic guidance throughout the customer onboarding lifecycle.
• Collaborate with Customer Services, Sales, Customer Success, Support, Product, and Engineering to improve customer outcomes and onboarding scalability.
• Monitor time to live, time to first value, resource capacity, skills, throughput, and customer satisfaction metrics.
• Act as an escalation point for complex implementation challenges and influence people decisions including hiring, termination, advancement, and promotion.

Requirements

• Bachelor’s degree or equivalent work experience and education.
• Proven leadership experience in customer onboarding, customer implementation, and/or customer success within a B2B SaaS environment.
• 8+ years of experience in Customer Implementation, Onboarding, Technical Consulting, or Solution Delivery serving Commercial customers in a high-velocity motion.
• 5+ years of experience building, scaling, and managing high-performing teams.
• Proven experience leading and managing international teams across multiple locations with different local languages, cultures, and customs.
• Technical proficiency with AI/SaaS platforms, system architecture, and solution delivery.
• Excellent communication, stakeholder management, problem-solving, time management, organization, customer service, collaboration, and teamwork skills.
• Ability to build a strong technical understanding of the hirify.global platform, learn and cross-train as products evolve, build customer rapport by phone, email, and video conferencing, and work with minimal supervision.
• Results-driven approach focused on exceptional customer experiences.

Nice to have

• Cybersecurity experience and expertise.

Culture & Benefits

• Modern, high-tech, collaborative, innovative, and customer-centric work environment.
• Company-wide bonuses based on monthly sales targets and employee referral bonuses.
• Adoption assistance and tuition reimbursement.
• Certification reimbursement and certification completion bonuses.

Hiring process

• An applicant assessment and background check may be part of the hiring procedure.
• Resume submission must be in English.