Sr. Manager, SMB Product & Benefits Strategy (Fintech)

Location: US - Miami, FL; hybrid with at least 3 days in the office. Travel required 5–10% of the time.

Salary: $130,900–$210,000 USD per year, potentially including sales incentive payments; bonus and equity may also apply.

Company

Global payments technology company serving consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Drive SMB product strategy and roadmap across Latin America and the Caribbean, aligning global objectives, regional priorities, market opportunities, customer needs, competitive trends, and client feedback.
• Source, evaluate, negotiate, and manage strategic partners and differentiated SMB-focused benefits.
• Own end-to-end commercialization of the SMB benefits layer, including pilot client selection, go-to-market planning, and pipeline scaling across the region.
• Partner with local markets to package and commercialize benefit offerings and standardize sales, implementation, and onboarding processes.
• Act as a subject matter expert for SMB solutions and benefits, providing thought leadership and supporting execution with internal stakeholders and clients.

Requirements

• At least 8 years of relevant work experience with a Bachelor's Degree, or at least 5 years with an advanced degree, or 2 years with a PhD.
• Experience building and managing relationships with key stakeholders.
• Experience leading new client acquisition and managing sales opportunities.
• Experience negotiating and closing deals across multiple geographies.
• Experience collaborating with cross-functional teams, including legal, marketing, and finance.
• Experience monitoring market triggers, identifying opportunities to unseat competition, integrating clients into sales and product ecosystems, and maximizing business opportunities.

Nice to have

• 9 or more years of relevant work experience with a Bachelor's Degree, or 7 or more relevant years with an advanced degree, or 3 or more years with a PhD.
• 5+ years of product leadership experience within a financial institution, financial technology, or related company targeting SMBs.
• Deep understanding of the SMB segment, issuer needs, client priorities, product adoption drivers, competitive dynamics, and the payments ecosystem across Latin America and the Caribbean.
• Deep product management experience in commercial/B2B payments and small business.
• Experience with cardholder incentives, card products, and developing narratives that drive benefit adoption.
• Experience developing and executing product visions based on customer needs and negotiating commercial agreements with external partners.
• Excellent communication skills, executive presence, collaboration skills, self-motivation, and comfort with ambiguity.
• Ability to influence across multiple levels and organizations, support strategic initiatives in matrixed environments, and translate ambiguity into structured recommendations.
• Fluency in Spanish and English; Portuguese is a plus.

Culture & Benefits

• Cross-functional and multidisciplinary collaboration across global, regional, and local teams.
• Work in an office setting with department-dependent working hours.
• Benefits may include medical, dental, and vision coverage; 401(k); FSA/HSA; life insurance; paid time off; and a wellness program.
• Bonus and equity eligibility may apply.