Network Customer Support Engineer (GNSS)

Location: Remote from Zurich, Paris, or Munich; fluency in two European languages in addition to English is required.

Company

hirify.global is building a unified precise-location platform for autonomy, safety, and efficiency across industries including robotics and transportation.

What you will do

• Own the customer support experience for the correction network, working with Network Operations to identify and resolve incidents affecting customers.
• Manage high-impact and technically complex support cases, partnering with FAEs, FDEs, Product, Engineering, and Network Operations.
• Design scalable systems, ticket taxonomies, escalation paths, procedures, monitoring, and operational metrics for network operations and support.
• Develop automation and tooling to reduce manual work and improve operational efficiency.
• Analyze support tickets, network events, and operational data to surface recurring issues, infrastructure gaps, customer friction, and product insights.
• Define customer-experience metrics, establish structured feedback mechanisms, and train and mentor support engineers as a player-coach.

Requirements

• Fluency in two European languages in addition to English.
• Experience in a player-coach technical operations or support role combining hands-on troubleshooting with ownership of operational systems.
• Strong technical background in GPS/GNSS, precise localization, geospatial infrastructure, or closely related domains such as robotics, autonomy, embedded systems, or positioning technologies.
• Experience operating or supporting distributed infrastructure or network-based systems.
• Demonstrated ability to build or significantly improve monitoring, alerting, and operational processes.
• Proven experience troubleshooting complex technical systems and working directly with customers.
• Experience conducting incident response and root-cause analysis.
• Ability to define metrics, processes, and documentation without over-engineering.
• Comfort working cross-functionally with Engineering, Product, and Go-to-Market teams in a fast-moving environment, with ownership, operational excellence, and continuous improvement.

Culture & Benefits

• Remote work from Zurich, Paris, or Munich.
• High autonomy and the opportunity to make a direct impact.
• Fast-paced, high-collaboration environment focused on speed and efficiency.
• Culture built around trust, action orientation, accountability, customer experience, and no-ego teamwork.
• Opportunities for professional growth and advancement through promotion from within.