Key Account Manager (AI)

Location: On-site in Riyadh, Riyadh Province, Saudi Arabia

Company

hirify.global is an AI-native customer experience platform serving more than 5,000 enterprises across MENA, with a focus on conversational AI and sovereign, agentic AI.

What you will do

• Manage and grow a portfolio of strategic enterprise customers while driving retention, customer satisfaction, and revenue growth.
• Build trusted relationships with key stakeholders and executive sponsors, acting as a strategic advisor.
• Create and execute strategic account plans, maintain forecasts and CRM records, and conduct regular business reviews.
• Identify account expansion opportunities through additional products and services and develop relationships with prospective enterprise customers.
• Lead commercial discussions and solution presentations, prepare proposals, negotiate contracts, and support deals through closure.
• Collaborate with Customer Success and cross-functional teams to maximize customer value and achieve team revenue objectives.

Requirements

• At least 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• Experience with SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven experience managing enterprise customers and driving revenue growth.
• Strong business development and solution-selling capabilities.
• Experience managing executive stakeholders and developing strategic account plans.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.
• Proficiency with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent.
• Strong forecasting, pipeline management, data analysis, reporting, strategic planning, account growth management, proposal development, and commercial documentation skills.
• Commercial acumen and knowledge of customer relationship management best practices, including retention and expansion strategies.
• Analytical thinking, problem-solving, ownership, accountability, communication, collaboration, adaptability, resilience, attention to detail, innovation, and knowledge-sharing skills.

Culture & Benefits

• Creative, collaborative, and inclusive working environment where ideas are welcomed.
• Competitive salary and bonus.
• hirify.global share scheme.
• 30 holiday days after the first anniversary and a day off for your birthday.
• Up to 25 days per year working from anywhere in the world.
• Paid leave for new parents.