People Consultant (AI)

Location: Hybrid; requires working in the San Francisco or Chicago office 2 days a week.

Company

Okta builds identity and access infrastructure that helps organizations securely use AI and other technologies.

What you will do

• Coach managers on leadership effectiveness, employee development, feedback, engagement, team dynamics, and organizational change.
• Independently assess and resolve complex advisory cases requiring individualized support beyond AI guidance and standard playbooks.
• Diagnose root causes of performance challenges, communication breakdowns, interpersonal conflict, and organizational barriers.
• Guide managers through performance improvement plans, sensitive conversations, documentation, and related employment decisions within delegated authority.
• Apply risk and escalation frameworks to determine when to involve Employee Relations & Compliance, Employment Legal, Strategic PBPs, Labor Relations, or regional specialists.
• Document cases, track actions, assess intervention effectiveness, and identify improvements to AI guidance, coaching content, resources, workflows, and escalation criteria.

Requirements

• 5+ years of relevant professional experience with a Bachelor’s degree, or 3+ years with a Master’s degree, in Human Resources, HR Business Partnering, Employee Relations, management coaching, organizational development, or a related advisory discipline.
• Ability to independently manage complex advisory cases, diagnose root causes, and exercise sound judgment within established decision-making boundaries.
• Strong coaching, communication, conflict resolution, and stakeholder management skills, including guiding managers through sensitive conversations and challenging decisions.
• Working knowledge of leadership effectiveness, team development, performance management, employee engagement, early-stage employee relations, and appropriate specialist handoffs.
• Experience using AI-enabled tools and digital platforms to assess guidance, identify limitations, and determine when individualized human support is needed.
• Ability to assess risk, recognize patterns across cases, recommend practical improvements, and help managers build skills and confidence to resolve future challenges independently.

Culture & Benefits

• Immersive, in-person onboarding designed to accelerate impact and build connections from the first day.
• Support for employee well-being.
• Opportunities for talent development and building connection and community.
• Participation in a global community spanning more than 20 offices.
• Equal opportunity employment and reasonable accommodation support during the application, interview, and onboarding process.