Inbound Sales and Service Manager

Location: Draper, Utah, United States (hybrid). Work onsite 100% during the first 4–6 weeks of onboarding, followed by 1–4 days onsite per week as determined by the manager. Occasional weekend and holiday work may be required.

Company

SeekWell is the parent company of hirify.global, Luna, and The Framery, developing accessible vision-care products and businesses; it is owned by KKR.

What you will do

• Lead, coach, develop, and recognize a contact center team while setting expectations and building accountability.
• Improve the customer experience by identifying friction, using customer feedback, and challenging processes that create unnecessary difficulty.
• Own inbound business performance by analyzing results, identifying root causes, and taking corrective action.
• Translate data and customer interactions into specific behaviors that associates can improve.
• Drive integrated sales and service results by identifying customer needs and solving them through excellent service.
• Evaluate and adopt technology, AI, analytics, and new ways of working to improve customer and associate experiences.

Requirements

• At least 3 years of experience in customer service, sales, or a contact center environment.
• At least 1 year of supervisory or people management experience.
• Strong coaching, communication, relationship-building, and problem-solving skills.
• Ability to use data and critical thinking to make sound business decisions and drive results.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
• Ability to give and receive meaningful feedback and navigate difficult conversations confidently.
• Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint, and Word.
• Ability to work onsite 100% during the first 4–6 weeks of onboarding, followed by a hybrid schedule of 1–4 onsite days per week.
• Ability to work occasional weekends and holidays as needed.

Nice to have

• Experience leading sales and/or service teams.
• Experience in a contact center or another fast-paced, customer-focused environment.
• Knowledge of company products, systems, and processes.
• Experience developing others and helping teammates grow.
• Ability to build relationships and create a strong sense of community and trust.
• Energy, positivity, professionalism, and a strong sense of ownership.

Culture & Benefits

• Customer-first culture focused on innovation, accountability, and employee development.
• Free eye exams for the employee's entire family and discounts on lenses, glasses, and other services.
• Healthcare coverage, 401(k) match, flexible PTO, and tuition reimbursement.
• In-house restaurant with discounted meals, free snacks, ice cream, and drinks.
• Full onsite gym.