Sr. Forward Deployed Engineer (AWS)

Location: Framingham, MA; on-site support at a cable assembly production site

Base salary: $143,666–$215,500 per year; additional annual incentive compensation and/or long-term incentives may apply.

Company

Advanced manufacturing platform focused on taking products from concept to full-scale production in aerospace and defense, electrification, medical, energy and environment, and robotics and automation.

What you will do

• Lead on-site technical support for smartBuild at the plant and own resolution of complex cross-system issues during production-critical incidents.
• Diagnose issues across shop-floor components, integrations, distributed systems, and AWS cloud services.
• Partner with Development and DevOps to improve reliability, performance, monitoring, and deployment.
• Translate manufacturing requirements into change requests and solution proposals, contributing to technical designs and product roadmap decisions.
• Lead root-cause analysis and preventive fixes while improving runbooks, monitoring, and support processes.
• Mentor a less experienced Forward Deployed Engineer and provide on-site training and documentation for operators, supervisors, and engineers.

Requirements

• Bachelor’s degree or equivalent experience in Computer Science, Software Engineering, Electrical or Manufacturing Engineering, or a related field, or an equivalent combination of education and experience.
• 7+ years of experience in software engineering, site reliability, solutions, or application engineering.
• Strong SQL and relational database skills; programming or scripting with Python, TypeScript/JavaScript, or C#; experience with APIs and integrations; and familiarity with Windows and Linux environments.
• Experience supporting complex distributed systems in production on AWS for 3+ years.
• Experience with or familiarity in wire harness manufacturing, including cutting, stripping, crimping, formboard assembly, or electrical testing, or with harness build tools.
• Understanding of how software supports production flow, quality, and traceability.

Nice to have

• Experience with MES, ERP, or other manufacturing systems.
• Experience in or exposure to wire harness or electrical manufacturing is strongly preferred.

Culture & Benefits

• Medical, dental, and vision coverage.
• Retirement benefits and paid time off.
• Employee ownership with participation in the company’s financial rewards.
• Equal employment opportunity and reasonable accommodation commitments.