Strategy & Operations Manager (AI)

Location: Remote - US; not eligible to be hired in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for project or team in-person meetings.

Salary: $128,560–$160,700 annually in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, or Washington, D.C.; other geographic pay ranges are listed for eligible locations.

Company

Twilio provides communications platform as a service, enabling businesses and developers to create personalized customer experiences through messaging, voice, and AI communications.

What you will do

• Define, model, and execute high-impact business strategies across messaging, voice, and AI communications ecosystems with executive leadership.
• Drive alignment across Carrier Relations, Product, Operations, Finance, Legal, and go-to-market teams.
• Own VP-level strategic goals and deliver mission-critical projects while optimizing customer experience.
• Translate complex technical and strategic data into executive presentations, strategic memos, and board-level reporting.
• Perform data analysis and build quantitative models for complex, unstructured business challenges.
• Lead global connectivity initiatives as a subject matter expert, improving reach, quality, and profitability.

Requirements

• 4–6 years of experience in strategy, operations, management consulting, product, or growth roles.
• Exceptional ability to synthesize complex technical, operational, and financial data into concise written memos and executive presentations that drive rapid decision-making.
• Proven ability to build relationships and drive alignment across Product, Sales, Operations, and Finance from individual contributor to VP levels.
• Proven ability to think critically and apply structured problem-solving techniques to unfamiliar challenges.
• Strong proficiency in data analysis and visualization, such as SQL, Looker, Tableau, Coefficient, or Airtable.
• Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment.

Nice to have

• Experience in SaaS, technology, management consulting, banking, or other fast-paced environments.
• Experience using AI tools such as Claude, OpenAI, Gemini, or Glean to accelerate productivity.
• Familiarity with telecom, messaging, and voice networks.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, customer meetings, or project meetings.
• Competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.
• Potential eligibility for equity and a corporate bonus plan.
• Inclusive workplace supporting volunteering, donations, and positive community impact.
• Hiring decisions are made through a formal interview process, with AI used to help make hiring more efficient.

Hiring process

• Applications are intended to be accepted until November 19, 2026, subject to change based on business needs.
• The formal process includes interviews; Twilio does not make offers without a formal interview process.