Branch Manager (Retail Banking)

Location: Philadelphia, Pennsylvania, United States. Onsite branch role; schedule varies with branch needs and may include weekends and evenings.

Company

hirify.global is a banking organization focused on relationship-building, customer experiences, and acquiring, retaining, and growing business.

What you will do

• Lead branch performance, sales growth, and customer and colleague experience.
• Coach and develop colleagues to achieve individual, team, sales, and branch goals.
• Direct colleague and sales activities while managing operational integrity and financial outcomes.
• Use digital-first banking capabilities to demonstrate mobile and online banking solutions to customers.
• Build a diverse talent pipeline and implement coaching plans that support performance and growth.
• Represent the brand in the local community and develop relationships with customers, community, and civic organizations.

Requirements

• High school diploma or equivalent required.
• Leadership experience with the ability to coach and develop teams, drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
• 4 years of sales management experience in a retail or branch banking environment.
• Demonstrated success managing objectives, meeting sales goals and deadlines, and achieving branch goals in a profit-and-loss environment.
• Demonstrated ability to deliver exceptional customer experience, validated through customer satisfaction surveys.
• Ability to maintain strong partnerships with community and civic organizations.
• Must comply with all SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Nice to have

• Associate’s or bachelor’s degree.
• Retail banking experience.
• Talent sourcing and assessment experience.

Culture & Benefits

• Customer-centric culture focused on relationship building and continuous learning.
• Full-time schedule of 40 hours per week, with hours varying according to branch needs.
• Medical, dental, and vision coverage.
• Retirement benefits and maternity/paternity leave.
• Flexible work arrangements, education reimbursement, and wellness programs.
• Employment is subject to a background check, which may include credit, motor vehicle, public record, employment verification, and criminal background checks.