Security Solutions Engineer (Cybersecurity)

Location: Remote within the continental United States; employees may work from a home office if they are not located near hirify.global's headquarters in Herndon, Virginia. Some travel to customer sites may be required, generally not exceeding 20%.

Base salary: $102,000–$147,900 USD annually; target base salary for this hire: $115,000–$137,500 USD, depending on experience, skills, and other relevant factors. Bonus eligibility and equity are also available.

Company

hirify.global provides a managed detection and response platform and security operations capabilities for customers.

What you will do

• Serve as a technical resource and escalation point for Customer Success Managers, Technical Account Managers, and Technical Support Engineers.
• Troubleshoot complex technical issues, perform root cause analysis, and identify practical solutions that improve customer outcomes.
• Join customer conversations when deeper technical expertise is needed and collaborate with Security, Detection & Response Engineering, and other Engineering teams.
• Build expertise in the platform architecture, integrations, data flows, and detection and response capabilities.
• Create, maintain, and improve internal and external documentation and enablement resources.
• Track technical inquiries, identify recurring challenges, and improve request escalation, resolution, and documentation processes.

Requirements

• 5+ years of experience in the cybersecurity industry, ideally including technical troubleshooting, security operations, or consultative customer-facing work.
• Strong troubleshooting and root cause analysis skills, with the ability to independently investigate and resolve complex technical challenges.
• Technical depth in one or more security technology areas, including EDR, NDR, SIEM, cloud security, or related security platforms.
• Understanding of detection strategies, security operations workflows, and technical tradeoffs between security solutions.
• Familiarity with common attack vectors, threat tactics and techniques, MITRE ATT&CK, and the broader attack lifecycle.
• Working knowledge of security products, service providers, and their relative strengths and limitations.
• Understanding of security controls across operating systems, cloud environments, and enterprise technologies, including Windows, Unix/Linux, AWS, Google Workspace, Microsoft 365, and network infrastructure.
• Experience with ticketing, case management, or operational workflow platforms such as Zendesk, ServiceNow, or similar tools.
• Strong written and verbal communication skills, consultative problem-solving, active listening, thoughtful questioning, prioritization, escalation judgment, and the ability to explain complex concepts to technical and business stakeholders.
• Collaborative, curious mindset, interest in learning and knowledge-sharing, and awareness that security challenges can differ across customer industries and environments.

Nice to have

• A bachelor's degree or relevant security certifications.

Culture & Benefits

• Work with a wide variety of security technologies, platforms, and customer environments.
• Collaborative environment focused on technical curiosity, knowledge-sharing, and continuous improvement.
• Unlimited PTO, up to 24 weeks of parental leave, and health benefits.
• Work location flexibility for eligible remote employees.
• Bonus eligibility and equity in addition to base salary.