Senior Certification Operations Manager

Location: Remote within the United States; hybrid work if located within 50 miles of an HPE site.

Base salary: USD 81,500–187,500 annually in Texas, North Carolina, Virginia, and Washington; USD 92,700–187,500 annually in California. Variable incentives may also be offered.

Company

hirify.global is a global edge-to-cloud technology company helping organizations connect, protect, analyze, and act on data and applications.

What you will do

• Manage professional certification programs throughout planning, development, launch, maintenance, recertification, and retirement.
• Develop certification roadmaps, release schedules, project plans, operational processes, documentation, and performance tracking.
• Coordinate certification activities across internal stakeholders, subject matter experts, testing providers, certification platforms, and external partners.
• Manage vendors, contracts, Statements of Work, budgets, service-level agreements, deliverables, performance metrics, risks, and escalations.
• Oversee certification management systems, credentialing platforms, audits, appeals, exception requests, and policy updates.
• Resolve escalated candidate issues involving registration, scheduling, accommodations, score reporting, certification status, digital credentials, recertification, and program policies.

Requirements

• Bachelor's degree in Business, Operations, Education, Information Technology, or a related field, or equivalent relevant experience.
• At least 5 years of experience in certification operations, credentialing programs, technical training, learning program management, or a related field.
• Experience working with certification tools and testing providers, preferably Pearson VUE, Credly, and Alpine Cert Metrics.
• Experience managing external vendors or service providers and coordinating multiple vendors across project timelines and quality requirements.
• Experience managing multiple projects, programs, or operational initiatives.
• Experience coordinating activities across cross-functional teams and stakeholders.
• Experience developing and maintaining project plans, schedules, processes, and documentation.
• Strong written and verbal communication, organizational, analytical, and problem-solving skills.
• Proficiency with Microsoft 365 and project or program management tools.

Nice to have

• Experience supporting IT, networking, cloud, cybersecurity, or other technical certification programs.
• Familiarity with exam development processes, psychometrics, or certification industry practices.
• Experience managing vendor contracts, Statements of Work, budgets, and service agreements.
• PMP, Agile, Scrum, or related project management certification.

Culture & Benefits

• Remote work within the United States, with hybrid work available or required for workers within 50 miles of an HPE site.
• Health and wellbeing benefits for employees and their families.
• Personal and professional development programs supporting career growth.
• Inclusive workplace focused on accessibility, varied backgrounds, flexibility, and work-life needs.