Logistics Coordinator (Customer On-Site)

Location: Hybrid role based in Brisbane, California, with onsite work at a customer premise in Palo Alto, California, United States

Expected compensation: $72,000–$76,000 annually

Company

hirify.global is a global logistics company providing supply chain management, international trade, and integrated logistics information solutions through a worldwide network.

What you will do

• Process shipping requests, prepare internationally compliant documents, and manage shipment exceptions according to service-level agreements.
• Track and monitor inbound and outbound shipments while meeting client KPIs and OKRs.
• Coordinate with customers, warehouses, carriers, vendors, service providers, and onsite team members to resolve operational issues.
• Build customer and cross-functional relationships, communicate through in-person and digital channels, and identify customer experience improvements.
• Coordinate dangerous goods documentation, collect asbestos letters, and support delivery schedules with planners and project managers.
• Identify process improvements and create customer-facing SOPs and standard work instructions.

Requirements

• Bachelor's degree or equivalent professional experience.
• 1–2 years of experience in logistics or high-volume customer service.
• Fluent English with excellent written and oral communication skills.
• Strong customer service, organizational, communication, analytical, and problem-solving skills.
• Ability to triage and prioritize tasks independently in a fast-paced environment.
• Knowledge of Microsoft Office and Google Workspace.

Culture & Benefits

• Paid vacation, holidays, and sick time.
• Medical, prescription, dental, and vision coverage.
• Life and long-term disability insurance.
• 401(k) retirement savings plan for US employees.
• Employee stock purchase plan and training and personnel development programs.
• Opportunities for internal growth and promotion.