LMS Product & Solutions Analyst (DWI PSA) (Salesforce/LMS)

Location: Remote, United States; state locations listed as Oregon and Wisconsin.

Salary: USD 45,000–55,000 per year.

Company

hirify.global provides workforce training, consulting, management, and administrative services, including technology-enabled training and employment programs.

What you will do

• Administer the LMS by configuring learning plans, curricula, assignments, content, learner records, access, completion rules, and support cases.
• Develop and maintain Salesforce, LMS, and business-system reports, dashboards, KPIs, and operational or compliance reporting.
• Analyze trends, discrepancies, risks, and opportunities and communicate actionable insights to leadership and operational teams.
• Gather requirements, facilitate discovery sessions, document workflows and user stories, and recommend practical technology solutions.
• Coordinate with APM IT, vendors, technology partners, and internal stakeholders on integrations, testing, enhancements, implementation, and issue resolution.
• Improve user experiences, workflows, documentation, data quality, knowledge management, and technology adoption.

Requirements

• Bachelor’s degree in Business, Information Systems, Educational Technology, Data Analytics, or a related field, or equivalent experience.
• Three or more years of experience in business analysis, reporting and analytics, LMS administration, business systems support, or a related role.
• Experience with Salesforce reporting and dashboard development.
• Experience administering or supporting an LMS, business system, enterprise application, or comparable technology platform.
• Strong requirements gathering, workflow analysis, process documentation, and problem-solving skills.
• Ability to validate data, identify trends and discrepancies, and communicate findings to technical and nontechnical audiences.
• Ability to assess cases, identify root causes, recommend practical solutions, and coordinate issues through resolution.
• Strong written, verbal, organizational, quality assurance, and stakeholder communication skills.
• Ability to work effectively across DWI, APM IT, vendors, customers, and other partners within assigned authority and responsibilities.

Nice to have

• Experience with Moodle, Canvas, LearnUpon, Cornerstone, or similar LMS platforms.
• Experience configuring learning plans, maintaining learner records, uploading and testing learning content, or supporting LMS cases.
• Experience in workforce development, education, training, or SaaS environments.
• Experience with process improvement, system implementation, user acceptance testing, or technology change initiatives.
• Knowledge of product management and Agile methodologies.
• Familiarity with process mapping, data governance, business-level integration documentation, and knowledge management practices.
• Experience with advanced Excel, Power BI or another data-visualization platform, SQL, or multi-system data analysis.

Culture & Benefits

• Remote, full-time position supporting workforce training and technology programs.
• Human-centered approach focused on empowering internal and external customers.
• Work across DWI, APM IT, vendors, customers, and technology partners.
• Commitment to equal employment opportunities and reasonable accommodations throughout the hiring process.