Manager, Customer Care Training & Delivery (AI)

Location: Remote - US

Estimated pay range: $103,000.00–$134,000.00 per year

Company

hirify.global is a digital healthcare company creating wearable biosensors, cloud-based data analytics, and proprietary algorithms that turn cardiac data into clinically actionable insights.

What you will do

• Lead Customer Care onboarding, role-based training, continuing education, systems training, refresher training, and change-readiness learning programs.
• Manage training schedules, facilitator assignments, learner communications, delivery logistics, team coverage, and training operations.
• Maintain and improve training materials, job aids, curricula, assessments, and learning resources in partnership with stakeholders and subject matter experts.
• Monitor attendance, completion, assessment results, proficiency, quality trends, readiness indicators, and other training metrics.
• Identify knowledge, process, skill, and adoption gaps and coordinate reinforcement, coaching, job aids, and readiness feedback loops.
• Manage, coach, and develop Training & Development Specialists while supporting compliant adoption of approved AI and digital learning technologies.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 4+ years of experience in training, learning and development, customer care operations, or a related field.
• 1+ year of experience leading, supervising, coaching, or training.
• Experience delivering or supporting training programs in Customer Care, contact centers, patient support, healthcare operations, or a similar service environment.
• Working knowledge of adult learning principles, facilitation, coaching, and training assessment methods.
• Experience developing or updating training materials, job aids, or other learning resources.
• Ability to coordinate multiple training activities, schedules, and priorities.
• Ability to use training results, employee feedback, and operational information to identify training needs and recommend improvements.
• Experience using technology-enabled learning solutions, training platforms, learning management systems, or similar digital tools.
• Ability to analyze performance and training data to identify trends and recommend learning solutions.
• Strong communication, organization, collaboration, and problem-solving skills.

Nice to have

• Experience in healthcare, medical device, life sciences, or another regulated industry.
• Experience supporting training within a contact center or customer support environment.
• Experience supporting remote or geographically distributed employees.
• Experience with scenario-based or proficiency-based training and assessment.
• Familiarity with Salesforce, contact center technologies, knowledge management platforms, or digital learning tools.
• Experience leveraging AI tools for training delivery, content development, knowledge management, coaching, or employee enablement.
• Experience implementing or supporting AI-enabled learning technologies, digital adoption platforms, or workforce development solutions.
• Familiarity with Generative AI tools and their application within learning and development environments.

Culture & Benefits

• Fully remote work arrangement within the United States.
• Work in a patient-focused, inclusive, and collaborative digital healthcare environment.
• Focus on continuous improvement, accountability, innovation, and customer care quality.
• Reasonable accommodations are available for qualified individuals with disabilities during the application process.