Salesforce Business Owner

Location: Lisbon, Portugal; hybrid working model combining onsite and offsite work.

Company

hirify.global Defence and Space, through hirify.global Portugal SA, develops aerospace and defence solutions and provides a multinational environment for Customer Support operations.

What you will do

• Analyze Salesforce CRM data, identify trends, improve customer relationship processes, and support data quality for performance reporting.
• Lead and animate the Salesforce Ambassadors Network across Customer Support regions.
• Develop and update dashboards and reports, including Salesforce CRM analytics, in response to internal requests.
• Own the end-to-end user adoption strategy and promote Salesforce as a growth tool across teams.
• Evaluate emerging technologies and AI integrations, including Einstein and Agentforce, to enhance platform capabilities and automate manual workflows.
• Capture evolving business needs, communicate platform strategy and updates, and design onboarding and continuous training programs.

Requirements

• Master’s degree in Business Administration, Information Technology, Management Information Systems, Artificial Intelligence, or a related field.
• 4–6 years of experience in project management and leading cross-functional projects and stakeholder groups; experience managing CRM implementations is a plus.
• Strong understanding of Salesforce Service Cloud, Marketing Cloud, Lightning Experience, and reporting and dashboards.
• Experience managing acceptance criteria and working in an Agile/Scrum development environment.
• Ability to translate complex business needs into technical logic and translate technical logic back into business terms.
• Customer mindset, strong data analysis skills, advanced English proficiency, and excellent decision-making capabilities.

Nice to have

• Experience managing CRM implementations.
• Familiarity with AI tools such as Einstein and Agentforce.

Culture & Benefits

• Career opportunities within hirify.global European core countries and other regions around the world.
• Hybrid working arrangements combining onsite and offsite work.
• Modern office with good public transportation connections.
• Collaborative, diverse, and inclusive working environment.
• Intensive onboarding experience and opportunities to grow within the organization.