Senior Manager, Technology Operations - Seller Enablement Strategy (Marketplace)

Location: Bentonville, Arkansas, United States; primary location at 1601 SE 10th St, Bentonville, AR 72716. Salary ranges are also provided for Bellevue, Washington and Sunnyvale, California.

Annual salary: $90,000–$180,000 in Bentonville; $108,000–$216,000 in Bellevue; $117,000–$234,000 in Sunnyvale. Additional annual or quarterly performance bonuses and possible stock compensation.

Company

hirify.global operates within Walmart Marketplace, supporting seller performance, customer trust, and marketplace growth.

What you will do

• Define and lead the end-to-end Seller Performance Enablement strategy, including the vision, roadmap, and KPIs.
• Use seller behavior and performance data to identify opportunities and balance seller experience, operational excellence, and customer trust.
• Design, launch, test, and scale initiatives, communications, and resources that improve engagement with performance metrics, policy adherence, defect rates, and fulfillment quality.
• Partner with Product, Business Operations, Analytics, and Marketing to align business needs and drive the enablement strategy.
• Advise internal stakeholders on seller behavior trends, performance risks, and strategic improvement opportunities.
• Build and lead a high-performing team, providing coaching, development, direction, and accountability.

Requirements

• 10+ years of experience in marketplace enablement, seller activation, merchant growth, partner operations, strategy consulting, product management, advanced analytics, or related fields.
• 5+ years of people leadership experience, including coaching, mentoring, and developing teams.
• Proven experience driving seller, customer, or partner engagement through strategic execution and analytical problem-solving that produces actionable business decisions.
• Experience influencing and collaborating across large, matrixed, and rapidly growing organizations.
• Excellent communication and interpersonal skills, including stakeholder relationship management at all levels.
• One of the following minimum qualification paths: a bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project or program management, information technology, finance, management, or a related area plus 5 years of experience in project management, program management, program operations, or a related area; or 7 years of such experience.
• 2 years of supervisory experience.

Nice to have

• Bachelor's degree in Business, Economics, STEM, or a related technical or quantitative field.
• Master's degree or MBA.
• Marketplace seller growth, performance, risk, or trust domain expertise.
• Product management or product-adjacent experience, strategy or management consulting, or another related analytical discipline.
• Experience launching new initiatives and scaling them across a large organization.
• Master's degree in a related field plus 4 years of project management, program management, program operations, or related experience.
• Experience creating inclusive digital experiences and knowledge of WCAG 2.2 AA, assistive technologies, digital accessibility best practices, and accessible product and service standards.

Culture & Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase program, company-paid life insurance, and disability benefits.
• Paid time off, sick leave, parental leave, family care leave, bereavement, jury duty, voting leave, and military leave pay.
• Company discounts and adoption and surrogacy expense reimbursement.
• Walmart-paid education benefits through Live Better U, including tuition, books, and fees for eligible programs.
• Performance-based bonuses and other benefits subject to eligibility and plan terms.