Business Analyst (eCommerce)

Location: Hybrid in Zaventem, Belgium, with work mostly at client offices and access to the office in Diegem.

Company

hirify.global is a European digital transformation and customer experience consultancy with 2,200 people across 12 countries, delivering technology solutions and digital experiences for major international brands.

What you will do

• Lead client discovery sessions, stakeholder interviews, and workshops; gather and document business requirements.
• Break down briefs into deliverables and help define project scope, timelines, and work breakdown structures with architects and project managers.
• Take the functional lead by producing user stories, functional specifications, acceptance criteria, and feature value matrices.
• Support RFP responses, statements of work, pre-sales activities, and estimation.
• Use and contribute to the evolving hirify.global discovery framework, including AI-assisted tooling.
• Connect client stakeholders and technical delivery teams while supporting knowledge sharing and junior colleagues.

Requirements

• 5–7 years of experience as a Business Analyst.
• Professional experience with at least one core e-commerce platform is essential: SAP Commerce/Hybris, Adobe Commerce/Magento, CommerceTools, Emporix, Shopify, or Salesforce Commerce Cloud.
• Fluency in English.
• Full proficiency in either Dutch or French.
• Experience in digital commerce, requirements definition, discovery, and solution delivery.
• Ability to lead or contribute to client workshops, pre-sales, estimation, and functional project delivery.

Nice to have

• Full proficiency in both Dutch and French.
• Experience with Adobe Experience Cloud, Bloomreach, Klaviyo, FluentCommerce, OneStock, Contentful, Acquia, Akeneo, Algolia, Athos Commerce, Klevu, or similar CXP, OMS, CMS, PIM, and product discovery platforms.
• Knowledge of developments in e-commerce, personalisation, and AI.

Culture & Benefits

• Permanent contract with a flat hierarchy and an international team of consultants.
• Clear career development plan, official certification support, training, and educational sessions.
• Company car, fuel card, health and group insurance, laptop, net allowances, daily meal allowances, and mobile phone subscription.
• Free coffee, fresh fruit, an open atmosphere, and team activities, drinks, and events.