Product Solutions Specialist (SaaS)

Location: Fully remote across the listed European locations; expected travel includes two annual one-week team events and 10–15% travel for customer workshops, requirements engineering, and training.

Company

hirify.global develops technology for sustainable inflight service management, helping the aviation industry reduce food waste, fuel consumption, costs, and CO₂ emissions.

What you will do

• Act as the primary product contact for customers during onboarding, implementation, and customization projects.
• Lead discovery workshops to understand customer processes, operational challenges, business objectives, and technical environments.
• Gather, challenge, refine, and document requirements, user stories, functional specifications, and acceptance criteria.
• Guide customers in adopting recommended workflows, best practices, and product capabilities.
• Coordinate with engineering teams on solution approaches, technical questions, testing, rollout, and customer sign-off.
• Support user acceptance testing, training, change management, and measurable customer value realization.

Requirements

• 5+ years of experience in Product Specialist or Business Analysis roles within a B2B SaaS environment.
• Strong understanding of SaaS products and software implementation processes.
• Technical understanding of SaaS platforms, APIs, integrations, data models, and implementation concepts.
• Experience gathering and documenting business requirements and translating customer needs into structured requirements.
• Excellent communication, presentation, customer-facing, and stakeholder management skills.
• English at C1 level or higher required.

Nice to have

• Experience in aviation, airline operations, airline catering, supply chain, or logistics.
• Experience supporting enterprise software implementations.
• Familiarity with Agile product development.
• Experience creating product documentation, training materials, and user guides.
• Experience conducting market or competitor research.

Culture & Benefits

• Fully remote work with an international team across multiple countries.
• Mission-driven work focused on creating a zero-waste future for aviation.
• Ongoing learning and skills development opportunities.
• Inclusive environment that values creativity, collaboration, and diverse backgrounds.
• Two annual one-week team events and customer-related travel of approximately 10–15%.

Hiring process

• 45-minute recruiter screen.
• One-hour hiring manager interview and one-hour technical interview.
• One-hour discussion with founders and peers.