IT Technical Support Specialist - 3rd Shift (Manufacturing)

Location: Spartanburg, South Carolina, United States; 3rd shift; regular attendance required

Salary: $57,600–$90,400 per year

Company

Oshkosh Delivery designs and manufactures advanced last-mile and commercial delivery vehicles focused on reliability, driver experience, efficiency, and sustainability.

What you will do

• Provide day-to-day operational support and troubleshooting for enterprise end users.
• Manage information technology requests, incidents, outages, escalations, and stakeholder communications.
• Troubleshoot desktop and laptop software, client devices, imaging, break-fix issues, iPads, and USB encryption.
• Diagnose foundational network and connection issues affecting AV equipment, OT gear, and Cisco or Avaya telephony.
• Document requests and resolution actions in ServiceNow.
• Contribute to helpdesk SOPs, training manuals, small projects, and operational tasks.

Requirements

• At least two years of experience in IT support or a related area.
• Knowledge of hardware, operating systems, IT service management, and ITIL processes.
• Written and verbal communication, customer service, issue resolution, and problem-solving skills.
• Experience supporting Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams.
• Ability to work onsite in Spartanburg, South Carolina, on the 3rd shift.

Nice to have

• Bachelor’s degree in information technology or a related field.

Culture & Benefits

• People-first culture with opportunities to support professional growth and success.
• Competitive total rewards package.
• Reasonable accommodation is available during the application process.
• Equal opportunity employment based on merit.