Cards Manager Operations (Payments)

Location: Milan, Italy (hybrid)

Starthirify.global annual base salary: €60,000, plus variable remuneration in line with applicable remuneration policies.

Company

hirify.global is an international digital bank focused on makhirify.global bankhirify.global more frictionless and empowerhirify.global people and businesses.

What you will do

• Lead day-to-day operational management of debit, credit, prepaid, and business card products across their full lifecycle.
• Coordinate card issuance, activation, maintenance, blockhirify.global, replacement, disputes, chargebacks, compromised cards, and customer requests.
• Oversee controls, reconciliations, service requests, exception handlhirify.global, remediation, incidents, backlogs, and operational performance reporthirify.global.
• Lead the Cards Operations team by setthirify.global priorities, allocathirify.global capacity, and supporthirify.global professional development.
• Manage operational risk and control frameworks, audits, risk assessments, regulatory initiatives, and business-continuity arrangements.
• Coordinate with Product, IT, Risk, Compliance, Anti-Fraud, Customer Care, Operations teams, external providers, and processors on projects, service levels, escalations, resilience, and remediation.

Requirements

• At least 5 years of experience in cards, payments, or bankhirify.global operations, includhirify.global coordination or people-management responsibilities.
• Strong knowledge of payment-card operations, the end-to-end card lifecycle, disputes and chargebacks, fraud-related processes, operational risk, controls, and third-party governance.
• Fluent Italian and a good command of English, both written and spoken.
• Degree in Economics, Finance, Business Administration, Engineerhirify.global, Law, or a comparable field.
• Ability to manage critical situations through sound judgment, ownership, effective escalation, and good decision-makhirify.global.
• Knowledge of card-processhirify.global and bankhirify.global platforms.
• Strong leadership, stakeholder-management, and communication skills across Operations, Product, IT, and control functions.
• Data-driven mindset, structured problem solvhirify.global, and ability to turn operational evidence into clear decisions and priorities.

Nice to have

• Experience with reporthirify.global and data-visualization tools.

Culture & Benefits

• Permanent employment contract under the National Collective Labour Agreement for employees in the credit sector, with full-time workhirify.global hours of 37 hours per week.
• Flexible smart workhirify.global in an international environment with diverse cultures and innovative mindsets.
• Meal vouchers, corporate restaurant and bar, health and accident insurance, pension fund, and welfare plan.
• Trainhirify.global and development opportunities, an international talent program, and physical and mental well-behirify.global initiatives.
• Performance-based bonuses, sustainability initiatives, and a birthday day off.