Service Provider Management (Logistics)

Location: Milan, Lombardy, Italy

Company

JINGDONG Logistics, part of hirify.global, provides technology-driven supply chain and logistics solutions through automated warehousing, transportation, delivery, cold chain, and cross-border operations.

What you will do

• Develop strategies for service provider selection, onboarding, and ongoing performance management.
• Negotiate and manage service level agreements and contracts with third-party providers.
• Monitor provider performance against KPIs and implement corrective actions.
• Conduct business reviews, resolve escalated issues, and strengthen provider relationships.
• Identify provider risks, develop mitigation strategies, and optimize related costs and budgets.
• Collaborate with procurement, operations, legal, and other internal teams.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• At least 5 years of experience in service provider management, vendor management, or procurement, preferably in e-commerce or logistics.
• Experience managing complex third-party provider relationships.
• Strong negotiation, contract management, analytical, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in English is required. Experience with service management software and tools is desirable.

Nice to have

• Mandarin Chinese proficiency.
• Experience in e-commerce or logistics environments.
• Experience with service management software and tools.

Culture & Benefits

• Work in a fast-paced, dynamic logistics environment.
• Collaborative culture focused on ownership and high-quality results.
• Opportunity to work with smart warehousing, autonomous delivery, and supply chain technology.
• Competitive salary and opportunities for professional growth.
• Inclusive equal-opportunity workplace.