Conversational AI Engineer (Google/GECX & Code Agents)

Location: At Home - Colombia; hybrid workplace

Company

hirify.global delivers customer experience solutions and supports clients in creating employee-focused customer operations.

What you will do

• Design, deploy, and optimize customer-facing multi-agent workflows for Gemini Enterprise for Customer Experience (GECX).
• Build modular hierarchical agent networks using CX Agent Studio and programmatic Code Agents.
• Write Python or TypeScript backend logic, data transformation scripts, custom tool callbacks, and agent instructions.
• Use GECX engineering CLI tooling, uv environments, cxas lint, and cxas llm-lint for code-first development and validation.
• Integrate agents with databases, product catalogs, CRMs, Genesys, Avaya, and other CCaaS systems through MCP or secure OpenAPI webhooks.
• Create automated golden-scenario tests and simulation evaluations to detect hallucinations and conversational regressions before production synchronization.

Requirements

• Bachelor’s degree in computer science, engineering, or equivalent practical experience.
• At least 3 years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows.
• Strong proficiency in Python or TypeScript/Node.js, including complex JSON payloads, RESTful APIs, and cloud-hosted webhooks.
• Experience with Git-based development workflows, command-line interfaces, software versioning, and deployment.
• Hands-on experience with Google GECX Code Agent tooling, including cxas-scrapi workspace/SDK and Python-based agent foundries.
• Technical understanding of Dialogflow CX, CX Agent Studio, or similar advanced stateful conversational frameworks.
• Experience deploying streaming, low-latency audio-to-audio voice agents and integrating with telephony through SIP/RTP or CCaaS partner environments.
• Understanding of prompt engineering safety protocols, blocklists, and programmatic fallback behaviors such as before_model_callback and after_tool_callback hooks.
• Experience with BigQuery or Google Cloud Logging for extracting conversation traces, searching text transcripts, and building data-driven performance metrics.

Culture & Benefits

• Full-time employment with a hybrid workplace arrangement.
• Work on customer experience solutions spanning digital discovery, chat, voice, and retail or commerce touchpoints.
• Artificial intelligence tools may support parts of the hiring process, while final hiring decisions remain with humans.