обновлено 14 дней назад
Senior Business Consultant (CX)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Business Consultant (CX) (AI-led CX/CCaaS transformations): Leading strategic consulting engagements that improve business processes, adoption, and ROI from NiCE customer-experience solutions with an accent on business-case development, organisational change, and executive stakeholder management. Focus on designing value-realisation programs, building ROI models, and aligning multi-product implementations with measurable operational improvements.
Location: Berlin or Düsseldorf, Germany. Hybrid work with 2 days in the office and 3 days remote each week. Travel of up to 30% is required.
Company
provides AI, cloud, and digital software solutions for customer experience, financial crime prevention, and public safety to businesses worldwide.
What you will do
- Lead strategic consulting and business improvement engagements for enterprise customers using solutions.
- Build business cases, ROI models, and benefits analyses for multi-product customer offerings.
- Design change strategies across people, process, and technology and lead organisational change management.
- Manage senior stakeholder relationships, secure sponsorship, and drive accountability for agreed action plans.
- Align value-realisation activities with product implementation programs, launch strategies, and solution design.
- Develop strategic recommendations, thought leadership, and repeat business opportunities.
Requirements
- At least 5 years of experience in relevant functions and industries, including preferred leadership experience in a contact-center environment.
- Experience with contact-center enterprise software, especially IVR, routing, ACD, workforce management, or quality management.
- Hands-on experience implementing AI or digital products from a people and process perspective.
- Proven expertise in business process improvement, customer success, organisational change, governance, and operational performance improvement.
- Strong ability to work with senior executives, lead project teams, influence cross-functional stakeholders, and deliver presentations.
- English plus French and/or German required; willingness to travel up to 30% required.
hirify.global-to-have"> to have
- Consulting firm or contact-center BPO experience.
- Multi-industry experience.
- Six Sigma or another process-improvement certification.
- Change management certification.
Culture & Benefits
- Hybrid -FLEX model with 2 office days and 3 remote days per week.
- Office days support face-to-face collaboration, teamwork, and idea generation.
- Opportunity to work with AI, cloud, and digital products across a global software organisation.
- Individual contributor role reporting to the Director of Business Consulting, VRS.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →