Lead - Program Management (SaaS)

Location: Hybrid, onsite Tuesday through Thursday at the San Mateo, California headquarters; United States.

Annual base salary: $123,000–$152,000, plus eligibility for a target bonus.

Company

hirify.global builds enterprise-grade customer and employee experience software with AI-enabled service solutions for businesses.

What you will do

• Partner with AMER Customer Success leadership and the Customer Success Center of Excellence to execute regional programs and priorities.
• Drive operational consistency, coordinate cross-functional initiatives, and improve operational processes and execution.
• Lead biweekly customer risk review meetings, track risks and actions, and communicate outcomes to leadership.
• Manage weekly newsletters, monthly All Hands presentation materials, communications, documentation, and knowledge resources.
• Administer the CSM Awards program, including nominations, communications, and recognition.
• Support quarterly forecasting by validating churn data, identifying discrepancies, improving data hygiene, and contributing to retention targets.

Requirements

• 5+ years of combined experience in Customer Success and Project or Program Management in the SaaS industry.
• Experience coordinating cross-functional initiatives and driving projects from planning through execution.
• Experience supporting leadership teams with operational planning, reporting, communications, and program coordination.
• Experience managing recurring operational cadences such as forecasting, team meetings, or leadership communications.
• Experience creating executive-ready presentations, documents, dashboards, and reports.
• Strong project management, organizational, analytical, facilitation, and meeting management skills, including the ability to manage multiple priorities and drive accountability for action items.
• Excellent written and verbal communication skills; attention to detail and commitment to accurate data and operational excellence.
• Ability to analyze business metrics, validate data, support forecasting, collaborate across Customer Success, Revenue Operations, Enablement, Sales, and other teams, and work independently on evolving priorities.
• Advanced proficiency using AI to reduce manual effort, save time, and improve efficiency.

Nice to have

• Bachelor's degree in Business, Project Management, Information Systems, or a related field.
• PMP certification.
• Familiarity with Power BI, Tableau, or Looker.

Culture & Benefits

• Hybrid work with onsite attendance three days per week at the San Mateo headquarters.
• Dental, medical, vision, disability, and life insurance options.
• Equity, ESPP, flexible PTO, flexible spending, commuter, and wellness benefits.
• Adoption and parental leave benefits.
• Inclusive equal-opportunity environment supporting colleagues across backgrounds, genders, sexual orientations, religions, and ethnicities.