Jr. Internal IT Support (Windows/Microsoft 365)

Location: Cebu City, Philippines; troubleshooting includes remote and on-site support.

Company

hirify.global provides web hosting and domain registration services that help individuals and businesses build and maintain an online presence.

What you will do

• Provide internal IT support to employees worldwide via email, phone, and chat.
• Resolve technical problems, analyze disruptions, and deliver timely solutions.
• Monitor and manage tickets in Zendesk.
• Document incident solutions and workarounds.
• Participate in and take ownership of IT projects.
• Roll out devices and maintain device records in the inventory tool.

Requirements

• Logical and analytical thinking, precise work, and strong problem-solving and troubleshooting skills.
• Technical understanding of IT and basic understanding of network technologies.
• Good experience and knowledge of Windows client operating systems.
• Basic knowledge of Windows Server, macOS, and Microsoft 365.
• Good knowledge of client hardware, especially laptops.
• Good listening, empathy, and social skills, with an interest in computers.
• Excellent written and verbal communication in English.

Culture & Benefits

• Work in a diverse environment based on mutual respect, appreciation, motivation, and collaboration.
• Support for personal and professional growth.
• Collaborate daily with internal IT colleagues.