Restaurant Technology Support Specialist (Toast POS)

Location: Remote from the Philippines, Colombia, Mexico, or Honduras; work hours aligned with the U.S. Central time zone

Company

hirify.global operates restaurant locations supported by POS, online ordering, accounting, productivity, and network technology systems.

What you will do

• Administer and troubleshoot Toast POS terminals, kitchen display systems, printers, handhelds, payment terminals, menus, modifiers, and employee permissions.
• Support Olo online ordering, Toast-to-Restaurant365 integrations, menu synchronization, order routing, sales imports, and reporting workflows.
• Manage Microsoft 365 accounts, licenses, permissions, password resets, and multi-factor authentication.
• Troubleshoot internet connectivity, Wi-Fi, switches, firewalls, LTE backup devices, computers, and restaurant peripherals.
• Configure and test technology for new restaurant openings, provide go-live support, and resolve launch issues.
• Own support tickets from diagnosis through resolution, prioritize incidents by business impact and SLAs, document solutions, and identify recurring root causes.

Requirements

• At least 3 years of hands-on restaurant technology support experience, preferably in a multi-location restaurant group, restaurant IT department, or POS service provider.
• Strong hands-on Toast POS administration experience, including menu and modifier configuration, hardware provisioning, employee permissions, and POS troubleshooting.
• Practical experience supporting Olo, Restaurant365, and Microsoft 365 administration.
• Experience supporting a restaurant opening, POS implementation, or technology rollout through go-live.
• Independent troubleshooting, root-cause analysis, customer service, communication, organization, and technical documentation skills.

Culture & Benefits

• Remote work setup.
• Schedule aligned with the U.S. Central time zone.
• Individual contributor role with direct interaction with restaurant teams and vendors.
• Monthly compensation is determined based on technical expertise, relevant experience, and specific skills.