IT Administrator (Entry-Level)

Location: Onsite at Clark Center, Clark Freeport Zone, Pampanga, Philippines; day shift in Philippine Time, 6:00–15:00 MNL time; shifting schedules, weekends, holidays, and night shifts may be required.

Company

hirify.global provides technology and BPO operations supported by frontline IT services.

What you will do

• Provide first-level technical support to voice, non-voice, and back-office staff through tickets, chat, and walk-up support.
• Troubleshoot desktops, laptops, headsets, printers, network connectivity, login issues, software errors, and other common IT incidents.
• Set up workstations, applications, accounts, access permissions, passwords, and devices for onboarding and offboarding.
• Monitor production-floor systems, internet connectivity, shared resources, and uptime while supporting shift-based IT coverage.
• Install and update standard BPO software, manage IT asset records, and coordinate equipment repairs or replacements.
• Document incidents and assets, communicate status updates, follow security and data-privacy policies, and escalate complex issues to senior IT staff, vendors, or relevant technical teams.

Requirements

• Diploma or degree in Information Technology, Computer Science, or a related field.
• 0–2 years of experience in IT support, service desk, or internships; BPO experience is a plus.
• Basic knowledge of Windows OS, Microsoft 365, and common business applications.
• Familiarity with computer hardware, peripherals, and basic networking concepts.
• Ability to troubleshoot login problems, connectivity issues, software errors, and other common IT problems.
• Strong customer service and communication skills, problem-solving ability, attention to detail, and ability to follow processes and escalate when needed.
• Reliability and responsiveness during critical operations hours; willingness to work shifting schedules, including nights if required.
• Team-oriented attitude and eagerness to learn and grow in IT support and operations.

Nice to have

• Exposure to Datto RMM, Active Directory, or ticketing systems such as ServiceNow or Zendesk.
• Basic understanding of Fortinet, Aruba, or Unifi networking devices.

Culture & Benefits

• HMO, dental, and life insurance for the employee and one free dependent from day one; additional dependents may be enrolled.
• Birthday, vacation, medical, and maternity leave; up to six vacation leaves can be converted to cash on anniversary.
• Employee engagement activities include year-end parties, Family Day, and team building.
• Work culture emphasizes accountability, service, collaboration, excellence, nurturing, and trust.