IT Flow Manager (Kanban)

Location: Pécs, Hungary, with collaboration across Hamburg, Germany and Porto, Portugal; willingness to travel between these locations is required.

Company

International technology group operating across Digital, Pharma, Supply Chain and Technologies with approximately 12,000 employees and more than 100 locations worldwide.

What you will do

• Support multiple IT application product teams in continuously improving their Kanban-based ways of working.
• Advise teams and Product Owners on board design, work item types, classes of service, policies, estimation and forecasting.
• Lead and moderate team and cross-team cadences, including stand-ups, replenishment, flow reviews, service delivery reviews, operations reviews and risk reviews.
• Establish and monitor flow KPIs such as lead time and cycle time, maintain dashboards and reports, and turn data into actionable insights.
• Guide process improvement experiments, manage dependencies and handovers, and support teams through organizational change.
• Communicate flow performance, demand and capability to teams, management and business stakeholders.

Requirements

• Several years of experience in agile process roles such as Flow Manager or Scrum Master in an IT environment, ideally across several teams or a product line.
• Profound knowledge of the Kanban Method, including cadences, policies, WIP limits, classes of service and metrics.
• Strong methodological and analytical skills, including flow metrics, data analysis and probabilistic forecasting.
• Hands-on experience with Atlassian Jira, including boards, workflows, automation and dashboards, as well as related tooling such as Confluence.
• Good communication, facilitation and mediation skills.
• Ability to influence without formal authority and work with developers, Product Owners, team leads, business representatives and management.
• Agile, collaborative and transparent mindset with a structured, proactive and solution-oriented working style.
• Servant leadership attitude, resilience and persistence in driving change, with a pragmatic approach to incremental improvement.
• Willingness to travel between Hamburg, Porto and Pécs.

Nice to have

• Experience with ITSM processes and ITIL.
• Experience with process automation, including Jira Automation, scripting, low-code or RPA, and ScriptRunner.

Culture & Benefits

• Flexible working hours and remote work.
• Innovative, interdisciplinary team environment.
• Bonuses and cafeteria benefits.
• hirify.global sports club, health fund and pension fund.