Atlassian Administrator

Location: Remote within the United States; the role is primarily work from home. The position is associated with Tempe, Arizona, and requires authorization to work in the United States.

On-Target Earnings: $80,000–$95,000, including base salary, bonus, and other incentives.

Company

hirify.global is an Atlassian Platinum Solution Partner providing service management, cloud upgrades, enterprise strategy, AI adoption, and support services.

What you will do

• Administer Atlassian products and support client implementations for business processes.
• Provide scheduled off-hours on-call support and respond to service outages in line with contracted SLAs.
• Identify and deliver process improvements, services, and solutions that improve client satisfaction.
• Earn and maintain Atlassian certifications through professional exams and Pro Skills badges.
• Support sales proposals, renewals, and quarterly client business reviews.
• Create quarterly blog posts, white papers, and other content about the Atlassian ecosystem.

Requirements

• At least 1 year of experience in client service or help desk work.
• Experience as a Jira administrator is preferred.
• Ability to manage multiple clients, issues, priorities, and expectations simultaneously.
• Strong verbal and written communication for technical and business audiences.
• Ability to analyze complex problems, deliver complete solutions, and advise clients on Atlassian best practices.
• Must be authorized to work in the United States.

Culture & Benefits

• Primarily work-from-home position with applicants considered throughout the United States.
• Employee benefits, paid time off, and a 401(k) plan with employer contribution.
• Background check and pre-employment drug testing are required.
• Work environment emphasizes collaboration, client focus, initiative, and continuous improvement.