Customer Experience & Market Research Manager

Location: Philadelphia, Pennsylvania, United States; hybrid, with 3–4 days per week in the Philadelphia office

Company

hirify.global is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and customer experience program design and optimization.

What you will do

• Analyze NPS and other customer experience data to identify trends, drivers, and improvement opportunities.
• Synthesize data and signals from multiple sources to assess customer experience performance.
• Create, maintain, and manage CX dashboards and recurring reports.
• Translate analytical findings into clear narratives and actionable recommendations.
• Support CX measurement initiatives, pilots, and customer journey research.
• Collaborate with CX, research, analytics, and business stakeholders to answer complex questions.

Requirements

• 3–6 years of experience in customer experience, market research, consumer insights, business analytics, or a related analyst role.
• Strong analytical skills, including experience with complex datasets, trend analysis, and problem solving.
• Experience with NPS, customer satisfaction, survey data, CX metrics, or similar customer-focused measurement.
• Strong experience with Excel and/or visualization and dashboarding tools such as Tableau or Power BI.
• Ability to communicate findings clearly, present insights, and turn data into an understandable narrative.
• Must be able to commute to Philadelphia, PA 3–4 days per week.

Nice to have

• Experience with qualitative research or customer journey research.

Culture & Benefits

• Work in a cross-functional environment with CX, research, analytics, and business stakeholders.
• Support a telecommunications client and contribute to evolving CX measurement initiatives.
• Manage multiple priorities in a fast-paced, changing environment.