Head of Forward Engineering

Location: Hybrid in Seattle, United States, with 3 days per week in the office; 30–40% travel to customers and partners is expected.

Salary: $197,000–$260,000 annually, plus equity.

Company

hirify.global develops a Voice Intelligence Platform that helps businesses and communication partners deliver trusted calls, identify and block scams, and improve customer engagement.

What you will do

• Lead and grow forward-deployed engineering and solutions architecture across the Americas, Europe, and Asia Pacific.
• Own the distribution platform, including hosted API gateways, partner and device-maker SDKs, and customer integration tooling.
• Set reliability, on-call, incident response, and cost-to-serve practices for live integrations.
• Partner with Product Engineering, Sales, and Customer Success from technical pre-sales through launch, retention, and expansion.
• Translate recurring customer and partner needs into product roadmap inputs rather than one-off solutions.
• Hire, coach, and develop managers and senior engineers while setting departmental strategy, budget, headcount, and operating metrics.

Requirements

• 10+ years of experience in customer-facing technical roles, including at least 4 years leading engineers and managers.
• Experience building and leading a forward-deployed, solutions, or customer engineering organization at a B2B platform company.
• Experience leading both production software engineers and customer-facing engineers, with appropriate management approaches for each.
• Experience owning a platform or integration layer, including on-call, incident response, reliability, and cost management.
• Ability to review architectures, critically assess postmortems, communicate with executives and customers, and make clear customer commitments.
• Experience leading through ambiguity at a startup or growth-stage company and managing teams using AI coding agents.

Nice to have

• Telecom experience or experience with SIP and other telephony protocols.
• Experience with mobile SDK distribution, carrier integrations, communications platforms, or dialers.
• Experience running teams across US, European, or Asian time zones with follow-the-sun support.
• Experience with data residency or sovereign hosting requirements.

Culture & Benefits

• High-autonomy, transparent environment focused on ownership, quality, customer trust, and direct engagement with difficult problems.
• Equity compensation aligned with impact and company growth.
• Learning and development budget with opportunities for internal mobility.
• Commitment to diverse perspectives and an inclusive workplace.