Technical Support Engineer (Cloud Security)

Location: Belfast, Northern Ireland, United Kingdom. Hybrid work with three days per week in the Custom House Square office and the remaining days remotely.

Company

hirify.global develops a cloud security platform that uses runtime context and eBPF-powered sensors to identify and prioritize critical risks, protect cloud infrastructure, and provide API security.

What you will do

• Provide timely technical support through Slack, chat, and email.
• Diagnose and resolve customer issues involving the cloud security platform.
• Escalate complex and critical cases to R&D or Product.
• Build customer relationships and educate users on product features.
• Create and maintain support documentation and log customer interactions.
• Continue technical training to maintain a high level of support expertise.

Requirements

• Strong technical troubleshooting and problem-solving skills.
• Cloud expertise and understanding of cloud infrastructure security.
• Ability to communicate clearly and maintain a professional, supportive tone with customers.
• Ability to work from the Belfast office three days per week: Tuesdays, Wednesdays, and Thursdays.

Culture & Benefits

• Hybrid working arrangement combining office and remote work.
• Opportunity to contribute ideas and make a meaningful impact on product growth.
• Ongoing training to support technical development.
• Work with runtime security, threat protection, cloud posture discovery, and API security technologies.